FAQs

No. Unless specifically stated otherwise, LEGO® sets, minifigures and other display models shown in our product images are for demonstration purposes only and are not included.

BrickFans products are designed as accessories to enhance, light or display compatible LEGO® sets. Please check the product description before purchasing to see exactly what is included.

BrickFans is a New Zealand-based business located in Auckland. We specialise in premium lighting and display solutions for LEGO® collectors, including LED Light Kits, Display Cases, Wall-Mounted Displays, Frames and accessories.

We proudly serve customers throughout New Zealand, Australia and selected international destinations.

Yes. Our Light Kits are designed to be installed on a fully built LEGO® set, so there is no need to take your entire model apart.

Some pieces may need to be temporarily removed during installation to route wires and position lights correctly. Simply follow the step-by-step instructions provided for your Light Kit.

When your order is dispatched, you’ll automatically receive an email with a link to download the installation instructions for your Light Kit.

You can also download the instructions directly from the relevant product page on our website. Simply search for your Light Kit using the LEGO® set number or product keywords, open the product page, and look for the instruction download link, usually located just below the Add to Cart button.

If you can’t find the instructions you need or have any trouble accessing them, please visit our Contact Us page and our team will be happy to help.

How are BrickFans Light Kits powered?

BrickFans Light Kits are designed to operate using 5V USB power. For the best and most reliable performance, we strongly recommend using the supplied USB cable connected to a stable 5V power source, such as a USB wall adapter, power bank, computer USB port or powered USB hub.

Our light Kits also include a battery box as an alternative power option. This can be useful when a USB power source is not conveniently available, but we recommend it mainly as a backup or temporary solution, as battery performance will gradually decrease during use.

For everyday display, especially when running your lights for longer periods or powering multiple Light Kits at the same time, a stable 5V USB power source is our recommended option.

Yes. Multiple BrickFans Light Kits can be powered at the same time using a compatible multi-port USB hub.

If you are running several Light Kits together, we recommend connecting the USB hub to a reliable 5V USB wall adapter rather than relying on a low-powered USB port. This helps provide a more stable power supply across all connected Light Kits.

BrickFans Light Kits use low-voltage LEDs that produce very little heat during normal operation, making them well suited for lighting LEGO® displays.

As with any electronic product, always use your Light Kit with a compatible power source and follow the supplied installation instructions.

BrickFans Light Kits are designed to be enjoyed for extended periods as part of your display.

However, as with any electronic product, we recommend switching your Light Kit off when it is not being used or when it will be left unattended for an extended period.

Yes. We offer a growing range of individual lighting components and accessories for custom lighting projects or expanding your existing setup.

Our accessories include lighting components, cables, connectors, USB power accessories, multi-port USB hubs and more.

Visit our Light Kit Accessories collection to explore the available options. If you're unsure which component or accessory you need, feel free to Contact Us and our team will be happy to help you find the right option.

If your Light Kit includes a remote control, please remove the battery insulation tab before first use.

Point the remote towards the receiver and press the ON button. Make sure the Light Kit is connected to a compatible power source and that there are no objects blocking the signal between the remote and receiver.

If the remote does not respond, please check the battery and follow the pairing instructions below.

If your remote control is not responding, it may need to be paired with the receiver.

1. Connect your Light Kit to power.
2. Press and hold the pairing button on the receiver until the indicator light begins to flash.
3. Press the ON button on the remote control.
4. Once successfully paired, the indicator light should stop flashing.

If your remote or receiver looks different from the one described above, please refer to the instructions supplied with your specific Light Kit or contact us for assistance.

Don't worry, most Light Kit issues can be resolved with a few simple checks.

First, make sure your Light Kit is connected to a working 5V USB power source. Then check that all plugs and connectors are firmly connected and inserted in the correct orientation.

If only part of your Light Kit is not working, carefully check the connections around the affected section for loose plugs, damaged wires or bent connector pins.

If you're still having trouble, please visit our Troubleshooting Guide or contact us with your order number and a few photos of your setup. Our team will be happy to help.

If your Light Kit arrives with a missing or damaged component, please Contact Us and include your order number along with a brief description of the issue.

To help us identify the correct replacement parts as quickly as possible, please circle the affected or missing components in the instruction manual and send us a photo. If possible, also let us know the bag number the components came from.

Once we have this information, our team will identify the required parts and arrange the appropriate replacements for you as soon as possible.

BrickFans ships throughout New Zealand and Australia, as well as to selected international destinations.

Available shipping options and delivery charges will be displayed at checkout based on your delivery address and the products in your order.

Shipping costs depend on your delivery location, order size and the products being purchased.

Please note that for oversized items, such as some of our larger Display Cases, the shipping cost shown at checkout may be an estimate. Due to their size, actual shipping charges can vary depending on the destination and the rates available from different carriers at the time of dispatch.

If there is any difference between the estimated shipping cost and the actual carrier quote, we will contact you before dispatch and provide the exact shipping cost based on the carrier's current rate.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking link provided in the email to follow your parcel's journey.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.