Shipping Policy

At BrickFans, we ship across New Zealand, Australia and selected international destinations.

Shipping availability varies by product. Our full range of lighting and display solutions is available in New Zealand and Australia, while international customers can currently shop our Light Kits and selected Light Kit

New Zealand & Australia

Customers in New Zealand and Australia can shop our full available range, including Light Kits, Display Cases, Wall-Mounted Displays, Frames and Accessories.

Shipping options and charges are calculated at checkout based on your delivery address and the size and weight of your order.

International Shipping

We ship BrickFans Light Kits and selected Light Kit Accessories to a growing number of international destinations.

Simply enter your delivery address at checkout to check whether shipping is available to your location and to view the available shipping options and charges.

Please note that our larger display products, including Display Cases, Wall-Mounted Displays and Frames, are currently available for delivery within New Zealand and Australia only.

Shipping Costs

Shipping costs vary depending on your delivery location, order size, product dimensions and available carrier services. The available shipping options and shipping cost will be calculated at checkout before you complete your purchase.

For oversized items, particularly some of our larger Display Cases and display solutions, the shipping cost shown at checkout may be an estimate. Actual shipping charges can vary depending on the destination and the rates available from different carriers at the time of dispatch.

If there is any difference between the estimated shipping cost and the actual carrier quote, we will contact you before dispatch and provide the exact shipping cost based on the carrier's current rate.

Free Shipping

From time to time, free shipping may be available for selected destinations, products or order values.

Where applicable, the qualifying threshold and conditions will be clearly displayed on our website or at checkout.

Please note that free shipping promotions may vary by destination and may exclude oversized products or items requiring special shipping arrangements.

Processing & Delivery Times

Delivery times vary depending on the product, destination and shipping service.

Products marked Local Stock are dispatched from our available local inventory, while Pre-order and Factory Direct products may have different processing and delivery times. Where applicable, estimated availability or delivery information will be shown on the individual product page.

International delivery times may also be affected by customs clearance, local carrier networks and other circumstances outside our control.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

You can use the tracking link provided to follow your parcel's journey. Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

Duties, Taxes & Import Charges

International orders may be subject to customs duties, import taxes or other local charges, depending on the destination country's regulations.

Where these charges are not collected at checkout, they may be payable by the recipient upon import. Any applicable customs duties, taxes or import charges are the responsibility of the customer unless otherwise stated at checkout.

Need Help?

If you're unsure whether a particular product can be shipped to your location, or have any questions about shipping or delivery, please Contact Us.

Our BrickFans team will be happy to help.