Privacy Policy

1. Our commitment to privacy

This Privacy Policy describes how BrickFans NZ (“BrickFans”, “we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit or use brickfans.co.nz, make a purchase, create an account, contact us, subscribe to marketing communications, or otherwise interact with us (together, the “Services”).

BrickFans respects your privacy and handles personal information in accordance with the Privacy Act 2020. This policy also explains how you can access or request correction of the personal information we hold about you.

2. Personal information we collect

Depending on how you interact with us, we may collect:

- contact information, including your name, delivery address, billing address, phone number, and email address;
- order and payment information, including products purchased, order history, payment confirmation, and transaction details. Payment card details are processed by our payment providers and are not stored by BrickFans unless expressly stated at checkout;
- account information, where you create an account, such as your account credentials and saved preferences;
- customer-service information you provide when you contact us, submit a review, enter a promotion, or request a return or warranty claim;
- website and device information, such as IP address, browser type, device information, pages viewed, referral source, and interactions with our website, emails, or advertisements; and
- marketing preferences, including whether you have agreed to receive marketing communications.

3. How we collect information

We collect personal information directly from you when you place an order, create an account, subscribe to marketing, contact us, submit a form, or otherwise use our website.

We may also collect information automatically through cookies, pixels, and similar technologies when you visit our website, open an email, or interact with our advertising.

We may receive limited information from service providers that help us run our website, process payments, deliver orders, provide customer support, conduct analytics, or manage marketing campaigns.

4. Why we use your information

We use personal information to:

- process payments, fulfil orders, arrange delivery, and manage returns, repairs, replacements, and refunds;
- communicate with you about orders, deliveries, accounts, product safety matters, recalls, and customer-service requests;
- operate, protect, improve, and personalise our website and services;
- detect, investigate, and prevent fraud, misuse, security incidents, and unlawful activity;
- comply with legal, accounting, tax, and regulatory obligations; and
- send marketing communications where you have consented or where otherwise permitted by New Zealand law.

If you do not provide information needed to process an order or provide a requested service, we may be unable to complete your purchase or provide that service.

5. Marketing communications

We send promotional emails or text messages only where you have consented or where otherwise permitted by the Unsolicited Electronic Messages Act 2007.

Every marketing email includes a clear way to unsubscribe. You can also contact us to update your marketing preferences. Opting out of marketing does not stop essential service communications about your orders, deliveries, returns, warranties, safety matters, or account.

6. Who we share information with

We may share personal information with service providers that help us operate our business, including:

- Shopify and website hosting or ecommerce service providers;
- payment processors;
- courier, freight, fulfilment, and delivery providers;
- email, SMS, customer-service, review, loyalty, or marketing providers that we use;
- analytics, advertising, and social-media platforms where we use their tools; and
- professional advisers, insurers, regulators, law-enforcement agencies, or other parties where required or permitted by law.

We only share information that is reasonably necessary for the relevant purpose. We do not sell personal information as a standalone business asset.

**Before publishing, list the specific major providers actually used by BrickFans, for example Shopify, your courier, your email platform, Google Analytics, Meta, or TikTok. Do not list a provider you do not use.**

7. Cookies and advertising technologies

We use cookies, pixels, and similar technologies to make our website work, remember preferences, understand website use, measure advertising, and show more relevant advertising.

You can control cookies through your browser settings. Blocking some cookies may affect website features, including checkout, saved preferences, and account functions.

Where we use third-party advertising or analytics tools, those providers may collect information through their own technologies in accordance with their privacy policies.

8. Overseas storage and disclosure

Some of our service providers may store or process information outside New Zealand. Where personal information is disclosed overseas, we take reasonable steps to ensure the disclosure is permitted under the Privacy Act 2020 and that appropriate safeguards are in place.

9. Storage, security, and retention

We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, or disclosure. No online system is completely secure, so we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to fulfil orders, manage warranties and returns, meet legal and tax obligations, resolve disputes, and maintain business records.

10. Accessing and correcting your information

You may ask us for access to the personal information we hold about you and request correction if you believe it is inaccurate. Please contact us using the details below. We may need to verify your identity before responding.

If you are dissatisfied with our response, you may make a complaint to the Office of the Privacy Commissioner in New Zealand.

11. Children

Our website is not intended to collect personal information from children without the involvement of a parent or guardian. If you believe a child has provided us with personal information without appropriate consent, please contact us.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version will be published on this page with its “Last updated” date.

13. Contact us

For privacy questions, access or correction requests, or complaints, please contact us via our Contact Us page。