🎁 Free shipping on orders over $100! (light kits only)

Shipping policy

Shipping within New Zealand

BrickFans is based in Auckland, New Zealand. We currently ship orders to New Zealand addresses.

Delivery estimates begin once an order has been dispatched. They are estimates only and may vary during public holidays, peak periods, severe weather events, or courier disruptions.

Processing and dispatch

For in-stock items, we aim to dispatch orders within 1–2 working days after payment has cleared.

If an item is a pre-order, made to order, temporarily out of stock, or requires a longer dispatch period, the estimated timeframe will be shown on the relevant product page or we will contact you as soon as reasonably practicable.

Delivery estimates

After dispatch, standard New Zealand delivery typically takes 2–4 working days. Rural deliveries may require an additional 1–2 working days.

Where tracking is available, we will send tracking details to the email address provided with your order once your parcel has been dispatched.

Shipping charges and free shipping

Shipping charges for standard-size products are calculated and displayed at checkout before payment is completed.

Where a free-shipping promotion is advertised, its stated conditions apply. Our current free-shipping offer applies to eligible light kit orders over NZ$100 only, unless otherwise stated. Display cases, oversized items, pre-orders, rural delivery, international orders, or other excluded products may have separate shipping charges.

Oversized, bulky, and international orders

Some oversized, bulky, fragile, or international orders require a manual freight quote. Carrier charges can vary significantly depending on the product dimensions, destination, delivery method, and current carrier rates.

Oversized shipping amount shown at checkout is an estimate and is not the final freight price. Before dispatch, we will obtain the best available freight quote and contact you with the final shipping cost.

If the final freight cost is different from the estimate, you may choose to:

  • accept the final freight quote and pay any additional amount before dispatch;

  • receive a refund of any overpayment where the final freight cost is lower; or

  • cancel your order for a full refund if you do not wish to proceed.

We will not dispatch a manual-quote order until you have accepted the final freight cost.

For Australian orders, any customs duty, import GST, processing fees, or other charges imposed by Australian authorities are the customer’s responsibility unless we expressly confirm otherwise in writing.

Delivery address

Please check that your delivery address and contact details are correct before completing your order. If you need to change an address, contact us immediately. We will do our best to help, but we may be unable to make changes once an order has been packed or dispatched.

Delays, missing parcels, and damage in transit

If your order is materially delayed, arrives damaged, or has not arrived within a reasonable time, please contact us with your order number and, where relevant, photos of the parcel and product. We will investigate with the courier and work with you to provide an appropriate resolution.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Contact us

For delivery questions, please contact us via our Contact Us page